Telephone Support

To expedite your telephone support inquiry, please have the following ready before you call:

1. A current support agreement or within the first 30-days of product purchase.
2. Product Serial Number (Format: 1234-5678). We cannot accept support inquiries without your product serial number. Voicemail's left that request a call back without a serial number cannot be returned if a valid serial number is not provided on the voicemail. Need help finding your serial number?
3. Tape library/drive brand and type, as well as the connection interface (SCSI, Fibre-Channel, etc.).
4. OS and Version / Kernel.
5. Administrative Access to all machines in question for your call.
6. A valid e-mail address that TOLIS Group Technical Support may use - this is required so support representatives may log your phone call.

All compatibility and pre-sales questions need to be sent to or call (480) 505-0488. All demo/evaluation users are only provided support via our online ticket system. Demo/evaluation customers that call for technical support will be turned away.

Enlarge

Hours:

Mondays: 9:30AM–5:00PM MST* (Arizona — GMT -0700) — Excluding Holidays
Tues–Fri: 8:00AM–5:00PM MST* (Arizona — GMT -0700) — Excluding Holidays

Current Arizona Time: Sat Feb 04, 2012 04:46 AM MST
TOLIS Group is currently: Closed
Phone: +1 (480) 505-1814
Fax: +1 (480) 505-0492

Please Note: The technical support agreement response time commitment is within 24 business hours Monday thru Friday excluding holidays. Typical response times are usually faster.

*Arizona does not observe Daylight Saving Time (DST). Arizona is always on Mountain Standard Time (MST), as opposed to Mountain Daylight Time (MDT). When DST is in effect, if it's 10 AM EDT in New York, it's 7 AM MST in Arizona. During the rest of the year, when DST is not in effect, if it's 10 AM EST in New York, then it's 8 AM MST in Arizona.