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TOLIS Group Support Center
Testimonial

“As a new user of BRU, I was very pleasantly surprised at the excellent level of technical support provided by the staff at TOLIS. I have asked a lot of questions as I have worked through the setup and configuration of our server, and the support I have received has been timely, professional and courteous. Many thanks to the TOLIS team for their assistance.”
Bob Bolt  - Network Systems Analyst
Faculty of Education - University of Alberta
Technical Support Notes
BRU KnowledgebaseKnowledge Base
There is a wealth of information in our Knowledge Base and with over 180 articles and growing, it is a resource that is available to you 24 hours a day, 7 days a week.		 E-mail TOLIS GroupOpen/View a Ticket†
Using the TOLIS Group Technical Support System, you can login to create a new ticket, view the status of existing tickets, or reply to open tickets.
Call TOLIS Group SupportTelephone Support †
Have an Extended Support Agreement?  Contact us by telephone 8AM - 5PM MST. 		BRU UpdatesDownloads & Updates
Check the product updates section to see if there is an available update or patch to your product.
FeedbackFeature Request/Feedback
Submit Feature Requests, Feedback, or possible Bug Reports. 		RegistrationProduct Registration
Products must be registered in order to obtain technical support. Register your product now.
Mailing ListsMailing Lists
View a complete list of TOLIS Group mailing lists. 		ResourcesResources & Links
Additional resources and information.

Support Agreement IconDon't Have an Extended Support Agreement?

TOLIS Group provides Extended Support Agreements to customers that are outside of the initial 30-days of free technical support.  A 1-Year (12 calendar months) agreement provides a variety of benefits and easy access to expert technical support which includes:

  • Free product updates including version changes/Special discounts on upgrades.
  • Unlimited Telephone assistance in which anyone within your organization may call.
  • Unlimited E-mail support.
  • Fax support.
  • One (1) hour of remote login assistance, if necessary.

An additional benefit of technical support from TOLIS Group that is unlike any other support team is that our technical support representatives do not have call times. Therefore, you will not be on the phone with one agent and after a specified period of time be transferred to another agent.  Our representatives will be able to assist you via telephone for as much time that is needed.

Additionally, TOLIS Group does not have 'levels' of support (i.e. Level 1, Level 2, etc), thereby all technical support agents are trained with the same knowledge and abilities.  So you can rest assured that the information and support you receive will be the same for any technical support agent that you may speak to on the phone or via email.

End-of-Life/Discontinued Products:
BRU-Pro, BRU Personal Edition, BRU 16.0 and earlier, and BRU Server v1.1.5 and earlier are all at End-of-Life. We no longer support these products. Please contact BRU Sales for information about upgrading your product.

†TOLIS Group Support is only available to customers with a current support agreement or customers that are within the first 30-days of product purchase.