Welcome To the
TOLIS Group Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

If you are looking for information for tickets that were created on the old ticket system (ticket number that did not include 18- as the first 3 characters), they are no longer available.

WARNING - DO NOT UPGRADE YOUR MAC TO OS X Catalina. If you perform the upgrade, BRU Producer's Edition will no longer function AT ALL. BRU Server will also fail silently at system boot. There is nothing that TOLIS Group support can provide to assist if you do this. We are working on resolving the compatibility issues and will make further announcements when things are properly resolved with Apple.

NOTE:
Any guidance or direction TOLIS Group provides to you will only be based on the information provided by you to us as our customer. Many factors in your environment are unknown to TOLIS Group and can affect advice, problems, outcomes, or recommended solutions. TOLIS Group cannot and will not accept any culpability or responsibility due to potential omissions. Also, be advised that technology changes. As a result of these changes in technology, products you are using might be affected both directly and indirectly. TOLIS Group cannot and will not be responsible or liable for any consequences that can occur due to any change in technology, or in conjunction with the use of information provided by TOLIS Group under these circumstances. Proceeding with communications between yourself and TOLIS Group support is indication that you understand and agree with this statement.